Overview
At The Enthusiastic, we take pride in offering quality products and a smooth shopping experience. To ensure fairness for all customers, we’ve outlined a simple return and exchange policy.
Return & Exchange Policy
- Returns must be requested within 24 hours of delivery. If 24 hours have passed, unfortunately, we cannot accept your return request.
- We do not accept returns for change of mind or personal preferences.
Returns are only accepted if the product is damaged, defective, or incorrect upon arrival. - We offer exchanges only—no refunds will be provided under any circumstances.
To be eligible for an exchange:
- The product must be unused and in its original packaging.
- Clear photos/videos of the damage or fault must be shared as proof within 24 hours of delivery.
- Our team will review and approve your request before processing the exchange.
- Only regular priced items may be refunded. Sale items cannot be refunded.
How to Request an Exchange
- Email us at support@theenthusiastic.com within 24 hours of receiving your order.
- Include your order number, description of the issue, and photo/video evidence of the product.
- Our support team will get back to you with the next steps if your request meets the policy criteria.
Shipping Policy
We aim to deliver your order as smoothly and quickly as possible.
- Delivery Time: All products are typically delivered within 10 to 15 business days from the date of order confirmation.
- Order Processing: Orders are usually processed within 1–3 business days before shipping.
- Shipping Confirmation: You will receive a confirmation email with tracking details once your order has been shipped.
- Delays: While we do our best to meet delivery timelines, delays may occur due to external factors such as weather, customs, or courier issues. We appreciate your patience.
If you have any questions about your shipment, feel free to contact us at support@theenthusiastic.com.